Privacy policy
Last Updated: [August 29, 2024]
This privacy policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It describes how HeWo by THSVOX LLC (hereinafter referred to as "we," "our," or "us") collects and uses your personal information when you visit, use our services, or make a purchase from hewostore.com (the "Site") or otherwise communicate with us (collectively through the mobile app and the HeWo player, the "Services").
1. Introduction
At HeWo, we are committed to protecting your personal data. This policy explains our practices regarding the collection, use, and protection of your personal information. By accessing any of the Services, you agree to the collection and use of your information as described in this privacy policy. If you do not agree with this policy, we encourage you not to use our services and to contact us for clarification.
To provide the Services, we may use the information we collect to communicate with you, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
2. Data Controller
- Company Name: THSVOX LLC
- Product Name: HeWo
- Address: 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States
- Contact Email: dpo@hewostore.com
3. Information We Collect
We collect personal information that identifies, relates to, describes, or can be associated with you. The types of data we collect include:
§ Information We Collect Through Cookies:
- Usage Data: How you access and use our site, including device information, browser type, IP address, and interaction with the services. We use cookies and similar technologies to collect this data.
§ Information We Obtain from Third Parties:
Vendors and Service Providers: We may obtain information about you from third parties, such as:
- Companies that support our site and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide the requested products or services.
- When interacting with our services or advertisements, certain information may be automatically collected via online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties will be processed in accordance with this privacy policy. We are not responsible for the accuracy of the information provided by third parties or their policies or practices. For more information, see the section below, Third-Party Websites and Links.
§ Information We Collect Directly from You:
- Basic Contact Details: Name, first name, email address
- Location Data: Including time zone usage
- Order Information: Billing address, shipping address, payment details
- Account Information: Username, password, security questions
- Shopping Information: Items viewed, added to cart, or added to wishlist
- Customer Support Information: Details provided during communications with us
- Other Relevant Data: User age and other details necessary to personalize your experience
Certain features of the Services may require you to provide certain information directly. You may choose not to provide this information, but this may prevent you from using or accessing certain features.
4. Purposes of Processing
We collect and process your personal data for the following purposes:
Providing Products and Services, and Improving Them: We use your personal information to provide you with the Services, process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, analyze the use of the HeWo audio player and application, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services, including to personalize the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and open an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your access information. If you believe your account has been compromised, please contact us immediately.
Communicating with You: We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interest to respond to your inquiries, provide effective services, and maintain our business relationship with you.
5. Legal Basis for Processing
We process your personal data based on:
§ Your consent
§ The performance of the user agreement
§ Our legitimate interest in improving our services
6. Data Sharing
We do not sell your personal data. However, we may share your data with:
§ Legal Authorities: If required by law
§ Service Providers: Who enable the operation of the HeWo audio player and application (e.g., cloud hosting, IT development)
7. Data Security
We implement all necessary technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please note that no security measures are infallible, and we cannot guarantee absolute security.
8. Retention of Your Information
We retain your personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period depends on various factors, including the nature of the data and the purpose for which it was collected. The data will be permanently deleted no later than 5 years after the resolution of the dispute or the end of the business relationship.
9. Your Rights
In accordance with the European GDPR, we inform our European users of the following rights concerning their personal data:
- Right of Access: Request access to the personal information we hold about you.
- Right to Erasure: Request the deletion of your personal data.
- Right to Rectification: Request the correction of inaccurate data.
- Right to Data Portability: Request a copy of your data in a portable format.
- Right to Opt-Out: Refuse the sale or sharing of your personal information for targeted advertising purposes.
- Right to Restrict Processing: Request the limitation of the processing of your personal data.
- Withdrawal of Consent: Withdraw your consent at any time.
To exercise these rights, please contact us at the following address: dpo@hewostore.com
10. Cookies
Like many websites, we use cookies on our Site. For more information about the cookies, we use in connection with running our store with Shopify, please visit [https://www.shopify.com/legal/cookies](https://www.shopify.com/legal/cookies). We use cookies to enhance our Site and Services, including remembering your actions and preferences, performing analytics, and better understanding user interactions with the Services. We may also allow third parties to use cookies on our Site to personalize services, products, and advertisements.
11. Storage of Personal Data
For our European users, your personal information is stored in secure data centers located in Europe. Similarly, for our American users, your data is stored in the United States. We are committed to not transferring your unencrypted or pseudonymized personal information outside of your economic region of residence, whether it is the European Union or the United States. This approach ensures that your data remains protected according to the security and privacy standards applicable in your region.
12. Complaints
If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us or filing a complaint with your local data protection authority.
13. Contact Information
For any questions regarding this privacy policy or to exercise your rights, please contact us at the following address:
- Address: 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States
- Contact Email: dpo@hewostore.com
For data protection purposes, we are the data controller of your personal information. Our representative is Viviana de Laforcade, CEO of THSVOX LLC.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. If the changes are significant, we will notify you via email.